Frequently Asked Questions

How to make order?
Place your order in our website at ORDER FORM


What forms of payments do you accept?
Payment methods:

  1. Credit Cards (Visa, MasterCard, Debit)
  2. Bank Transfer

How do i make a payment?

  1. via Credit Card (Visa, Mastercard, Debit) - Self pick-up at the counter
  2. via Bank Transfer                                           - Pick-up by Courier

Do you charge a deposit?

  1. Payment by Credit Card (Self Pick-up at counter) - No Deposit 
  2. Payment by bank transfer (Pick-up by courier)      - RM200 Deposit needed(refundable)

Can a billing statement be issued?
Yes, a billing statement can be issued via email.


Delivery Charge
RM10 will be imposed as a courier fee.(Within Selangor)

RM 20 out of Selangor


Do You Deliver the Device Anywhere?
Yes, we deliver anywhere within Malaysia except Sabah & Sarawak (Peninsular only).


How many days should I order before pick-up date?
Due to high demand, place your order not more than 3 month in advance to avoid disappointment. We usually need 3 days working days (Monday-Friday) to process your order for delivery.


Can I change my booking information after placing an order?
Yes you can, by contacting our representative at (+60)3-62110325 and we’ll make the necessary arrangements.


Is it possible to extend the rental period once it’s already begun?
Yes, you just need to get in touch with us ahead of time, so we can make the necessary arrangements.


How can I return the rental items?
You will receive a small bag. When you return to us, make sure to put all items in the bag, seal it, and send back to us at:

*HQ Office, Solaris, Mont Kiara (Level 3A, block K in SoHo KL)
*Kuala Lumpur International Airport (Nearby International Arrival Hall)
*Kuala Lumpur International Airport 2 (Nearby Celcom & Hotlink - Arrival Hall)
*The Garden Mall, Midvalley City (Going down to excalator beside CIMB on LG Floor)

Alternatively, you can organize your own return. If you are organizing your own return, please ensure the package is send to the following address :

VISONDATA (M) Sdn Bhd
K-03A-12,
No.2 Jalan Solaris,
Solaris Mont Kiara,
50480 Kuala Lumpur,
Malaysia.

When should I pickup/return the pocket Wi-Fi?

  • Pickup / Receive Device
    At KLIA: Can pickup 6 hours before departure time from Malaysia. For Malaysia device, can pickup after your arrival date to Malaysia.
    Midvalley: One day before your departure date from Malaysia.
    At Our Office: One business day before your departure date from Malaysia.
    By Courier: Receive one day before your departure date from Malaysia.
    Please submit your order what exactly time you will pickup for us to prepare your device.
  • Return / Send Device
    At KLIA: Please return on the same day your arrival to Malaysia. For Malaysia device, please return before your departure from Malaysia.
    Midvalley: One day after your arrival date to Malaysia.
    At Our Office: One business day after your arrival date to Malaysia.
    By Courier: Send one day after your arrival date to Malaysia.
    Please submit your order what exactly time you will return for us to ready anticipate your arrival.
  • What will be happened if i return the device late?
    If late return the device after the return date which mentioned above, we will charge the price multiply 1.5 than normal price/day.
    For example if you go to Japan. Japan device 1 day is RM28. If late return device we charge RM28 X 1.5 = RM42/day.

What if I lost the device on the way back?
You are responsible for the safe and timely return of your pocket Wi-Fi. For this reason, we will charge you the compensation fees.

How can I cancel my booking?
Please contact us by email ASAP informing us about your cancellation. If the cancellation is done after we shipped the item to your pickup location, we will only charge RM80 as cancellation fee.

How many device can connect the pocket Wi-Fi?
You can connect the pocket Wi-Fi up to 5 devices but it will drop the speed when more devices connect at the same time.

How can I make payment when want to add more quota or addition rental days?
You will make a payment when you return our device at our VISONDATA (M) Sdn Bhd counters or office.

Can I use my power bank for pocket WiFi?
Yes, you can use your own power bank for charge pocket WiFi. (USB micro B port required)

Can we use the pocket wifi on the ship (Cruise) ?
No, Because there is no coverage on the sea.

How to turn off auto upload to avoid consuming huge data?
iPhone: Auto upload OFF, iCloud OFF
Andoroid: Auto upload OFF

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