Yes, a billing statement can be issued via email.
RM10 will be imposed as a courier fee. (Within Selangor)
RM 20 out of Selangor.
Yes, we deliver anywhere within Malaysia except Sabah & Sarawak (Peninsular only).
Due to high demand, place your order not more than 3 month in advance to avoid disappointment. We usually need 3 days working days (Monday-Friday) to process your order for delivery.
Yes, you just need to get in touch with us ahead of time, so we can make the necessary arrangements.
You will receive a small bag. When you return to us, make sure to put all items in the bag, seal it, and send back to us at:
*HQ Office, Solaris, Mont Kiara (Level 3A, block K in SoHo KL)
*Kuala Lumpur International Airport (Nearby International Arrival Hall)
*Kuala Lumpur International Airport 2 (Nearby Celcom & Hotlink - Arrival Hall)
*The Garden Mall, Midvalley City (Going down to excalator beside CIMB on LG Floor)
Alternatively, you can organize your own return. If you are organizing your own return, please ensure the package is send to the following address :
VISONDATA (M) Sdn Bhd
No.2 Jalan Solaris,
Solaris Mont Kiara,
50480 Kuala Lumpur,
You are responsible for the safe and timely return of your pocket Wi-Fi. For this reason, we will charge you the compensation fees.
Please contact us by email ASAP informing us about your cancellation. If the cancellation is done after we shipped the item to your pickup location, we will only charge RM80 as cancellation fee.
You can connect the pocket Wi-Fi up to 5 devices but it will drop the speed when more devices connect at the same time. For Japan country, you can connect up-to 10 devices/people.
You will make a payment when you return our device at our VISONDATA (M) Sdn Bhd counters or office.
Yes, you can use your own power bank for charge pocket WiFi. (USB micro B port required)
No, Because there is no coverage on the sea.
iPhone: Auto upload OFF, iCloud OFF
Andoroid: Auto upload OFF